Water is part of the guest experience and part of operational risk
In hospitality and leisure, water is present in rooms, showers, hot water systems, pools, spas, hot tubs, kitchens, ice machines, decorative fountains, laundry and technical areas. Complexity increases with seasonality, high occupancy, closures, external suppliers and the need to respond quickly to incidents.
- Aerosol-generating assets: Showers, spas, hot tubs, fountains, misting systems and selected equipment can generate aerosols and require consistent documentation.
- Pools, wellness and aquatic leisure: Basins, hydrotherapy, indoor pools, water parks and thermal areas need tracking of parameters, incidents, actions and communication.
- Seasonality and occupancy changes: Openings, closures, low occupancy, renovations or supply changes can affect temperature, disinfectant residual, stagnation and critical points.
- Reputation and continuity: A water incident can affect service, guest trust, operational teams and the traceability expected in inspections or audits.
From asset map to documented closure
A digital workflow turns a list of facilities into a live control programme with owners, results and traceable decisions.
- Inventory assets: Register rooms, wings, showers, tanks, calorifiers, pools, spas, fountains, kitchens, ice machines, laundry and technical points.
- Classify risk: Prioritise by use, aerosolisation, temperature, occupancy, history, guest criticality, season and applicable rules.
- Plan controls: Define frequency, owner, laboratory, supplier, method, criterion, photos, QR, sampling route and result deadline.
- Execute and sample: Document date, time, operator, point, observations, flushing, treatment, sample, chain of custody and field evidence.
- Review results: Integrate reports, CoA, trends, alerts, site comparisons, technical review and potential operational impact.
- Close the action: Assign corrective action, blocking, cleaning, disinfection, resampling, communication, verification and evidence-based closure.
One shared system for management, maintenance, quality, spa and food service
AquaVerify centralises water history so every owner can act with full context instead of relying on loose spreadsheets, emails or scattered reports.
- Management and operations: See the status of each site, incident criticality, pending points and progress against the operational plan.
- Maintenance and facilities: Manage assets, routines, cleaning, flushing, treatment, resampling, suppliers and technical evidence.
- Quality, HSE and environmental health: Review results, trends, deviations, corrective actions, supplier documentation and inspection records.
- Spa, pool and wellness: Control pools, hot tubs, wet cabins, showers, circuits, preventive closures and internal communication.
- Food service and F&B: Connect drinking water, kitchens, washing, ice, beverages, preparation points and evidence for food safety audits.
Risk, control and evidence matrix
Each asset requires a different decision. AquaVerify connects facility, owner, result, action and closure date.
- Rooms and showers: Stagnation, temperature, low disinfectant residual, biofilm, low occupancy or reopening after closure. | Point-level control: Inventory, QR, date, operator, flushing, sample, result, action and tracking by room, wing or building. | Operational decision: Keep in service, flush, clean, resample, block the point or escalate to maintenance.
- Spa, hot tub and wellness: High temperature, turbulence, aerosols, high user load, complex circuits and need for rapid response. | Circuit record: Asset, parameter, maintenance, cleaning, laboratory, incidents, corrective actions and reopening. | Documented closure: Action applied, verification, owner, closure date and evidence for inspection.
- Pools and water parks: Physical, chemical or microbiological risks, changes caused by occupancy, weather, treatment or incidents. | Basin history: Parameters, results, laboratory, event, communication, preventive closure, resampling and reopening. | Public traceability: Ordered evidence for internal review, competent authority or quality audit.
- Kitchens, ice and beverages: Impact of water on consumption, preparation, washing, ice, beverages, equipment and food safety. | F&B control: Point, equipment, result, supplier, CoA, observations, affected batch or service where relevant. | Food safety evidence: Records connected to HACCP, health inspection, customer audit or supplier review.
- Multi-site and seasonal operations: Closures, reopenings, temporary staff, different suppliers, renovations and changing priorities. | Corporate dashboard: Comparison by site, asset, status, criticality, delay, trend and supplier. | Executive management: Prioritisation of actions, resources, communication and follow-up through closure.
Technology and reporting for a traceable water programme
Modules can be combined by asset type, control frequency, laboratory, supplier, site and internal quality requirements.
- AquaVerify Cloud: Centralises sites, assets, points, plans, results, CoA, incidents, actions, suppliers and evidence.
- AquaVerify App: Captures sampling records, photos, observations, QR, owner, date, time and chain of custody from the field.
- Asset and point inventory: Organises hot water, cold water, showers, tanks, pools, spas, fountains, kitchens, ice, laundry and technical points.
- Control scheduler: Plans frequencies, routes, owners, reminders, resampling, maintenance tasks and due dates.
- Laboratory and CoA portal: Links CoA reports, methods, results, criteria, review and sample status.
- Incident management: Turns alerts into corrective actions, owners, dates, verification, resampling and documented closure.
- Multi-site dashboard: Compares hotels, resorts, restaurants, campsites, wellness centres and parks by status, risk and trend.
- Advanced microbiological indicators: Integrates additional indicators when the analytical plan or laboratory requires complementary verification.
Control programmes for hotels, tourism, food service and aquatic leisure
Configuration adapts to establishment type, season, number of sites, critical assets, suppliers, laboratory and user exposure level.
- Hotels and resorts: Control hot water, cold water, showers, rooms, common areas, pools, spa, kitchen, laundry, irrigation and technical points.
- Aparthotels and holiday rentals: Track unit, building, terminal point, occupancy change, supplier and reopening evidence.
- Campsites and glamping: Manage sanitary blocks, showers, tanks, fountains, pools, restaurants, peak season and partial openings.
- Spas, wellness and thermal centres: Trace circuits, hot tubs, showers, wet cabins, treatments, incidents and corrective actions.
- Pools and water parks: Record basins, operational parameters, laboratories, events, closures, reopenings, resampling and communication.
- Restaurants, bars and catering: Control drinking water, ice, beverages, washing, kitchens, equipment and evidence linked to food safety.
- Gyms and sports centres: Manage showers, changing rooms, pools, spas, misting systems, fountains and maintenance routines.
- Leisure, events and tourism venues: Coordinate temporary assets, water points, suppliers, incidents and evidence before, during and after activity.
Compatible with control plans, inspections and water management programmes
AquaVerify does not replace the owner, the accredited laboratory or the maintenance supplier. It strengthens coordination, traceability and documentary evidence for the water control programme.
- Spanish RD 487/2022: Reference in Spain for preventing and controlling legionellosis in installations that use water and may generate aerosols. (https://www.boe.es/buscar/act.php?id=BOE-A-2022-10297)
- Spanish RD 742/2013: Basic technical and sanitary criteria for water and air quality in swimming pools, including public and aquatic leisure facilities. (https://www.boe.es/buscar/act.php?id=BOE-A-2013-10580)
- Spanish RD 3/2023: Technical and sanitary criteria for drinking water quality, control and supply, relevant to consumption points and priority buildings where applicable. (https://www.boe.es/buscar/act.php?id=BOE-A-2023-628)
- Water management programmes: International guidance recommends continuous programmes to identify areas where Legionella could grow, monitor systems and trigger action when risks are found. (https://www.cdc.gov/control-legionella/media/pdfs/hotel-owners-managers.pdf)
- ISO 11731: Reference for culture methods used to isolate and enumerate Legionella in water samples when used by the laboratory. (https://www.iso.org/standard/61782.html)
- ISO 19458 and ISO 5667-1: References for microbiological sampling planning, sample collection, transport and water sampling programme design. (https://www.iso.org/standard/33845.html)
Roadmap from scattered controls to preventive management
The goal is for every site to have a clear asset map, an operational plan and evidence available before an incident, inspection or audit.
- Live inventory: Create the map of sites, buildings, assets, terminal points, suppliers and owners.
- Risk-based plan: Assign frequency, method, laboratory and criteria by exposure, use, history and season.
- Digital execution: Record sampling, controls, routines and observations from the field with QR and chain of custody.
- Connected result: Link reports, CoA, alerts, trends, reviews and actions to the correct asset.
- Verifiable closure: Document correction, resampling, communication, reopening and final evidence.
- Corporate control: Compare sites, suppliers, incidents, closure times and risk evolution.
A structured rollout by site, asset and priority
AquaVerify can be deployed gradually, starting with the most critical assets and then expanding to more sites, suppliers and programmes.
- Initial diagnosis: Review sites, assets, risks, suppliers, laboratory, available documentation and critical points.
- Plan configuration: Load points, routes, frequencies, criteria, owners, users, permissions and report templates.
- Recurring operation: Sampling, maintenance, results, alerts, deviations, corrective actions and internal communication.
- Review and improvement: Track indicators, trends, delays, repeated incidents, suppliers and reinforcement needs.
FAQ
Does AquaVerify replace the Legionella prevention plan or maintenance supplier?
No. AquaVerify helps document, coordinate and verify the control workflow. The plan, technical execution, maintenance and legal responsibilities remain with the owner and competent suppliers or laboratories.
Can it support multi-site hotels or hotel groups?
Yes. The platform organises sites, buildings, assets, points, owners, suppliers, results and incidents with both local and corporate views.
Can it be used for pools, spas and hot tubs?
Yes. It can record assets, parameters, sampling, laboratory results, incidents, preventive closures, corrective actions, resampling and documented reopening.
What happens when a result is outside the criterion?
The result can trigger an alert, assign an owner, document a corrective action, request resampling and close the incident with evidence.
Can laboratory reports be integrated?
Yes. CoA and reports can be linked to the sample, point, method, result, date, laboratory and review status.
Is it useful for seasonal openings or reopening after closure?
Yes. It helps prioritise points, schedule controls, record flushing, cleaning, samples, results and decisions before reopening critical assets.
Can the information be used for inspections or audits?
Yes. Records are organised by site, asset, point, date, result, owner, action and closure to simplify documentary review.
